FAQ's

Frequently Asked Questions (FAQ)

1. What products do you sell?

We offer beauty tools like hair curlers and straighteners, baby care products such as nail trimmers, and wellness essentials including magnesium oil spray.

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2. Do you offer free shipping?

Yes! Shipping is completely free for all orders across the UAE and Saudi Arabia.

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3. How long will delivery take?

Orders are processed within 1–2 business days. Delivery usually takes 2–4 days in the UAE and 3–6 days in Saudi Arabia.

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4. Can I track my order?

Absolutely! Once your order ships, you’ll receive an email or SMS with your tracking details.

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5. What is your return policy?

You can return unused products within 7 days for a full refund. Please contact our support team for assistance.

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6. How can I contact customer support?

You can reach us via email at support@nurella.com or use the Contact Us form on our website. We typically respond within 24 hours (Sunday to Thursday).

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7. Are your products safe to use?

Yes! All our products are carefully selected to meet safety and quality standards.

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8. Can I change or cancel my order?

Please contact us as soon as possible if you want to modify or cancel your order. We will do our best to accommodate your request before it ships.